Effective Date: September 30, 2025
Welcome to AL-MASS. Thank you for shopping with us! This Shipping Policy explains how we handle
the processing, shipping, and delivery of your orders placed through our eCommerce website
(www.al-mass.com) and our Android + iOS apps.
1. Order Processing
• All orders are processed within 1–2 business days (excluding Sundays and public holidays)
after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.
2. Shipping & Delivery Time
• Standard Delivery (within Maharashtra): 3–5 business days.
•
Rest of India: 5–7 business days.
•
Delivery times may vary depending on product availability, courier service, and your delivery
location.
3. Shipping Charges
•
Shipping charges will be calculated and displayed at checkout.
•
Free shipping may be available on selected products or orders above a specified value
(subject to promotional offers).
4. Delivery Areas
• We currently ship across India.
•
International shipping is not available at this time.
5. Tracking Your Order
•
Once your order is shipped, you will receive a tracking ID and link via email/SMS to track
your shipment.
6. Delays & Issues
• We are not responsible for delays caused by courier companies, unforeseen weather
conditions, or incorrect address details provided by the customer.•
In case of a significant delay, our team will contact you.
7. Damaged or Missing Items
•
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of
delivery with proof (photo/video) at almasshelpline@gmail.com or call us at 81800 21676 /
87662 6549.
8. Contact Us
If you have any questions about our Shipping Policy, feel free to reach us:
Email: almasshelpline@gmail.com
Mobile: 81800 21676 / 87662 6549
Address: A-204, Sai Dham Tower, Achole Road, Opp City Point Marriage Hall, Nallasopara East,
Maharashtra – 401209
Note: This Shipping Policy may be updated from time to time. Please review it periodically for
any changes.